We are happy to accept returns or exchanges and issue refunds for any products purchased within the United States or Canada. For any product with manufacturer defects or missing parts we will cover all shipping costs and send out a return label. For any products you would like to exchange for a different model, color, size, or undisclosed reasons return shipping will not be covered by All Cool Tools. All returned items must be in unused condition and within 30 days of purchase. Up to a 10% restocking fee may apply for some items. Refunds are credited back in the same form of payment method the original order was placed or in store credit (if requested) Refunds are credited only when we receive the returned items.